Refund and Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (some exceptions apply)
PLEASE SEE OUR RETURN POLICY BELOW:
In general, your return should meet these guidelines:
- To start a return, you can contact us at info@shopveronicastreasures.com if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
- In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions, info@shopveronicastreasures.com
- Credit will always be issued to the same method of payment for which they were paid for.
- Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
- Please include the packing list that came with your order in your return packaging or when you visit the store.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exceptions to Regular Returns
Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, shears, nail polish and Fashion Earrings:
Due to health and hygiene concerns, we do not accept returns of these items.
Electrical Items:
These may be returned to the Adriana Beauty Supply fulfillment center within 7 days of delivery, only for manufacturing defects. Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. We can only replace appliances that are malfunctioning. If an appliance is working properly, it will be returned to the customer.
PLEASE NOTE: Merchandise shipped to the fulfillment center that fall within these return exceptions cannot be returned to sender and sender will not be issued a refund or credit.
Clipper and Trimmer Sales are Final:
Clippers and trimmers are all sales final. Refunds or exchanges will only be issued only on factory defective clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 7 days.
Promotional and Free Items:
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Feel free to contact us for any return question at info@shopveronicastreasures.com